Exchange and Refund Policy

THERE IS AN ERROR IN MY ORDER, CAN I RETURN IT TO YOU?

For any error in your order, please send us a photo and write to us at info@monsieur-cocktail.com . You can keep the items sent in excess and we will send you the forgotten items free of charge.

A PRODUCT OR PRODUCTS ARE DAMAGED, CAN I HAVE A REFUND

For any damaged product, please send us a photo and write to us at info@monsieur-cocktail.com . You can throw away the damaged items and we will send you their replacement, unbroken and in good shape, free of charge.

I DON'T LIKE THE PRODUCT, CAN I GET A REFUND?

Of course. For any dissatisfaction with your purchase, please write to us at info@monsieur-cocktail.com . Depending on your situation, we will send you an item that might better suit your tastes or simply reimburse you.

DISCOUNT PURCHASE POLICY

Any item sold on sale is considered a final sale, non-exchangeable and non-refundable. Only a defective sale item will be exchanged or refunded to you because defective things well, we don't like that!

DISCOUNT CODE POLICY

Please note that discount codes cannot be combined, and only one code can be used at a time. For example, the Black Friday discount code cannot be combined with the welcome discount code received when subscribing to our newsletter.

MY TOOL HAS DAMAGED IN THE DISHWASHER, CAN I BE COMPENSATED?

Although the majority of our tools are dishwasher safe, some contain a clear notice in the sheet for hand washing. If your tool contains one of these notices and you put it in the dishwasher anyway, no return or refund can be made. On the other hand, if your tool when purchased was certified dishwasher safe, we will send you a new one without hesitation! And let it jump, bartender!

ARE DELIVERY COSTS REFUNDABLE?

No delivery charges, including those for returns, are refundable.